Outlook for Mac stops syncing when Conditional Access is enabled

Last Updated: December 12, 2024

ISSUE

When Conditional Access (CAE) policies are enabled by the system administrator, you are unable to add an account in Outlook for Mac. If your account is already set up in the Outlook for Mac client, you may experience synchronization issues, which can prevent you from sending and receiving emails. 

STATUS: FIXED

This issue as fixed in 16.92 (Build 24120731) update. 

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See Also

Fixes or workarounds for recent issues in Outlook for Mac